Branch Transformation

The Bank Of Today

The bank of today really hasn't changed much in the last 60 years, sure there are computers and most processes have become more sophisticated.  But when you get right down to it you have a staffed teller line, maybe a staffed drive-up, and offices to service the needs of your customers.  Customers come to your branch with many needs, however the majority are coming for a few simple tasks: cash/deposit checks, check account balances, transfer money, or pay a bill.  These needs are serviced by a salaried teller, which is a very costly way to handle a simple need that really brings little value to your bank...

It's Time For A Change

Why utilize your most EXPENSIVE asset (your tellers) to facilitate the simplest needs of your customers?

The technology exists TODAY to implement a more cost-effective solution to service these simple needs of the majority of your customers.  And better yet, THEY WANT AND ENJOY THIS TECHNOLOGY!

Think about the last time you went to the grocery store, or the airport, or you wanted to rent a movie.  Did you maybe jump to the Self-Service option that particular store offered?  Were you maybe even annoyed if there was no Self-Service option at the particular store you were at?  So many people today not only enjoy but expect a self-service option for when their needs are simple or the staffed option is full.

The Bank Of Tomorrow

By utilizing our branch transformation equipment you not only offer your customers the technology they want but make your branches more profitable at the same time.

You save money by offering a Self-Service or Assisted Self-Service option to facilitate the more simple needs of your customers: cashing or depositing checks, checking balances, paying bills, moving funds... This allows your tellers to become more than just tellers, they become customer service representatives there to help your customers in a more personal fashion.  They can even be solutions specialists, always trying to pair your customers with the products that fit their needs the best (i.e. cross-selling).

Our Branch Transformation Equipment

Teller Cash Recycler

  • Offer your customers faster & more efficient cash transactions
  • Streamline your entire cash operations
  • Eliminate dual control at the vault when cash drawers are above or below your cash limit
  • Eliminate teller cash offages
  • Eliminate overtime for cash discrepancies
  • Rather than tellers counting drawer cash they can converse with the customer, building and solidifying the relationship
Virtual Teller Machine

  • Offer your customers the teller line experience anywhere
  • Extremely flexible, can connect to ATM network, a teller through video, or your core
  • Offer your customers a face-to-face transaction in your drive-up rather than interacting with a pneumatic tube
  • Enable your customers to perform simple teller-line functions themselves
  • Easily offer your customers extended hours of availability with minimal additional cost
  • Available as either an interior lobby or a island drive-up machine
Lobby Coin Counter

  • Offer your customers a Self-Service option for counting their coin with QuickChange
  • Eliminates the need for your tellers to leave their window mid-transaction to go back and count customers coin, improving customer service and security
  • Huge marketing tool to drive traffic into the branch, increasing your opportunity to cross-sell
  • Kids love watching the machine count their coin, and makes it easy to run promotions for kids to open an account with the coin they deposit
  • Simple 2-button operation so anyone can count their coin with ease
We can work with you to customize a plan catered to your goals and vision for the future of your bank.  Our branch transformation specialists would love to sit down and work with you on a solution that works for you.  Please contact us today and see how we can help you make your branches more profitable and offer your customers an experience they will appreciate.
For more information about Branch Transformation please call us at 800.228.2581 or fill out the fields below and we will contact you as soon as possible